Don’t MISS-FIT: Our No-Nonsense Returns, Refunds & Exchanges Policy

Sometimes a new MISFIT just isn’t quite the right fit - literally or otherwise. No drama.

If something you ordered isn’t working for you, you can request a return or exchange within 7 days of receiving your order, subject to the conditions below.

Returns & Refunds

Changed your mind? We’ve got you.

To be eligible for a return:

• Your return request must be raised within 7 days of receiving your order.
• The item must be unworn, unwashed, unused, and in its original condition.
• All original tags and packaging must be intact.
• Customized items and products marked as Final Sale are not eligible for return.

Once your return request is approved, we’ll arrange a free reverse pickup for the item. There are no return shipping or handling charges.

After it reaches us, the item will go through a quick quality check. Once the return is approved, your refund will be processed within 5 business days via electronic payment transfer.

Exchanges

Need a different size, colour, or even a different MISFIT altogether? You can request an exchange within 7 days of receiving your order.

You may exchange your item for:

• another size or colour of the same product, or
• any other eligible product available on our store.

The same eligibility conditions apply to exchanges:

• The item must be unworn, unwashed, unused, and in its original condition.
• Original tags and packaging must be intact.
• Customized items and products marked as Final Sale are not eligible for exchange.

We’ll arrange a free reverse pickup for the item you’d like to exchange. Once it reaches us and passes our quality check, we’ll process the exchange.

There are no pickup, shipping, or handling charges for exchanges.

If There’s a Price Difference

If the product you choose in exchange has a different price from the original item:

• If the new product costs more, you’ll need to pay the difference before the exchange is processed.
• If the new product costs less, we’ll refund the difference to you via electronic payment transfer.

Please choose your exchange carefully: only one exchange is allowed per order. Once the exchanged item has been delivered to you, no further exchange can be requested for that order.

How to Request a Return or Exchange

Raise your return or exchange request within 7 days of delivery using the Request A Return/Exchange option in the footer of our website, under Help.

If you need help along the way, email us at support@misfitizens.in or chat with us on WhatsApp using the chat icon on our website.

 

A Few Things to Remember

• Returns and exchanges are free - we do not charge for reverse pickup, return shipping, exchange shipping, or handling.
• Returns and exchanges must meet the eligibility conditions mentioned above.
• Items that are worn, washed, used, damaged after delivery, or returned without their original tags or packaging may not pass our quality check.
• Customized items and Final Sale products cannot be returned or exchanged.
• Exchanges are limited to one per order.
• If an exchanged product has a different price, only the difference in product price will need to be settled.

Our goal is simple: if your MISFIT gear isn’t quite right, getting it sorted shouldn’t be complicated.

Now go forth and feel more like yourself.